At PELVARINTHOX, our utmost goal is to ensure our customers are completely satisfied with their purchases. Our refund policy has been crafted to provide you with the best possible support in the event that you are dissatisfied with your order.
To be eligible for a refund, you must request it within 30 days of the purchase date. The product must be unused and in the same condition that you received it, including the original packaging. Certain products are not eligible for refund due to their nature, such as perishable goods or custom-made items.
To initiate a refund, please contact our customer support team via email at [email protected]. Provide your order number and a brief description of the issue. Our team will review your request and guide you through the return process.
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any further questions, please do not hesitate to contact us at [email protected].